Hospitals, clinics, labs, pharmacies and businesses on what changed after they moved to Insource.
4.8 out of 5 from 237 reviews
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“Clinical staff can spend more of their valuable time directly with patient customers and less on routine administration.”
From the front desk to payroll, on one connected record.
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Our biggest headache was the gap between what happened on the ward and what reached the bill. With TechPro, orders, consumables and procedures flow straight to billing, so discharge bills go out the same day. The rollout was planned department by department and the team stayed on site through go-live.
We moved from registers to TechPro Clinic in a week. Patients get reminders, prescriptions are typed and legible, and I can see a patient's past visits before they sit down.
Every sample is barcoded at collection and tracked to the analyser, and results come back into the report without retyping. Our technicians spend their time on validation instead of data entry, and referring doctors get the report link as soon as it is signed. Turnaround has come down noticeably, especially on busy mornings when collection centres all send samples at once.
Batch and expiry are picked automatically at the counter, and we get alerts well before stock expires. Closing the day takes minutes now.
Studies open in the browser with the tools I need, the worklist is clear, and reports reach referring doctors without anyone printing films. Reporting from home on call is no longer a struggle.
Lab and radiology results land in the patient's record as soon as they are ready, and I can check them on the doctor app between OPD and rounds. Nursing notes and medication charts are in the same place, which makes handovers much simpler.
We used to keep cycle sheets and embryology notes in separate files. Now stimulation, retrieval, the lab record and consents sit on one patient timeline, and the whole team works from the same information.
Stock levels across our main store and sub-stores are visible in one screen. Purchase orders are raised against reorder levels, and expiry alerts have cut our write-offs.
Attendance from the biometric devices feeds straight into payroll, rosters for shift staff are easy to manage, and statutory reports are ready when we need them. Staff check payslips and apply for leave on the app.
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A 30-minute walkthrough set up around your facility. We can also arrange a reference call with a customer like you.
