Software for diagnostic centres that compete on turnaround time
In diagnostics, patients choose on price and speed and come back on trust. TechPro's diagnostics configuration tracks every sample and study from booking to report, RadioMind stores the images, and Fieldera manages home collection staff.
- 01OrderDoctor raises CBC in EMR
- 02CollectBarcode label at bedside
- 03ProcessLIS receives sample
- 04ResultValidated by pathologist
- 05AcknowledgeDoctor signs critical value
- 06ActPlan updated, bill posted
Products used here
Diagnostic customers
See all customers
From booking to report
- 01
Book
Walk-in, phone, website or partner booking with package selection.
- 02
Collect
At the centre or at home; barcode labels and geo-verified home visits through Fieldera.
- 03
Process
LIS worklists by department and analyser; images to RadioMind PACS.
- 04
Validate
Technical and pathologist or radiologist sign-off.
- 05
Deliver
Reports on WhatsApp, the patient app and the referring doctor's inbox.
What diagnostic owners track
Turnaround time by test
Spot delays by department, analyser or branch before patients complain.
Collection productivity
Home collection visits planned versus done per phlebotomist.
Referral revenue
Referrer-wise volumes and billing.
Package conversion
Health check packages sold and completed.
Typical configuration
| Need | Product |
|---|---|
| Front office, billing, LIS, RIS, patient app | TechPro Essentials or Professional + Access, Diagnostics and Revenue suites |
| Image storage and reading | RadioMind PACS |
| Home collection staff | Fieldera FSM |
| Reagents and consumables | Inventory Plus |
Customers in diagnostics
Sprint Diagnostics, Avni Clinics and Diagnostics and other diagnostic chains use Insource products. See customers.
Turnaround time is the product
For a diagnostic chain, the report is the product and turnaround time is its main quality measure. Patients compare chains on how quickly a report reaches their phone; referring doctors compare them on reliability. TechPro time-stamps every step, from booking to collection, receipt, processing, validation and delivery, so you can see which step is slow, at which branch, for which test.
Most chains find that the slowest steps are not in the lab at all. They are in transport from collection points and in pending validation queues. Seeing those gaps is what lets operations fix them.
Revenue questions answered daily
Which referrers send the most work?
Referrer-wise volumes and revenue.
Which packages sell?
Health check packages booked, completed and repeated.
Where do discounts go?
Discount approvals by branch and staff member.
How efficient are home collections?
Visits per phlebotomist per day and travel time.
Frequently asked questions
Can TechPro handle home sample collection?
Can reports go out on WhatsApp?
Do we need TechPro to use RadioMind?
Can TechPro manage collection centres and franchise partners?
Can patients download reports with a QR code?
Related pages
RadioMind PACS
RadioMind PACS stores, retrieves and displays medical images and links them to the TechPro patient record, radiology orders and reports.
Open Product feature pageLab, radiology & pharmacy
TechPro connects lab (LIS), radiology (RIS and native PACS) and pharmacy to doctors' orders, with barcode sample tracking and turnaround-time visibility.
Open Main product pageFieldera FSM
Plan visits, dispatch work orders, track field staff by GPS and capture visit reports with photos and signatures in Fieldera FSM.
OpenModel your diagnostics chain in TechPro
Tell us your centres, daily sample volume and imaging modalities.
- LIS and RIS walkthrough
- Home collection flow
- Report delivery setup