How a TechPro implementation works
A hospital cannot stop to change its software, so TechPro goes live in phases. The first go-live, usually registration, OPD and billing, typically happens in about two weeks, without disrupting ongoing operations.
- ExperienceWeb, Hospital Super App, Patient App, RadioMind viewer
- WorkflowTasks, approvals, discharge, grievance, TAT, mobile worklists
- Hospital corePatient identity, care episodes, clinical record, orders, results, billing
- Data & integrationPACS, ABDM/ABHA, HR/payroll, finance, devices, external systems
- Security & governanceRBAC/ABAC, audit, privacy, AI controls, country overlays, SLO monitoring
Six phases
Order matters: each phase depends on the data the previous one creates.
- 01
Foundation
Identity, users, masters, security, integration baseline and reporting.
- 02
Patient flow
Registration, OPD, billing, pharmacy, discharge and patient communication.
- 03
Clinical depth
EMR, nursing, orders, results, ICU, ER, OT and specialty workflows.
- 04
Operations
Procurement, inventory, assets, housekeeping, transport and support services.
- 05
Command
Reports, TAT, safety, governance, AI and management dashboards.
- 06
Extensions
Mobile, PACS, country packs, ERP integrations and growth modules.
What we need from you
A sponsor
A senior leader who can decide quickly when departments disagree.
Super users
One or two people per department who learn first and train others.
Master data
Tariffs, items, doctors, departments and payers, cleaned before migration.
Time for training
Short sessions by role, scheduled around shifts.
Measure outcomes, not screens
Agree before-and-after measures at the start, so success is visible.
| Area | Measures |
|---|---|
| Patient flow | OP wait, ER door-to-doctor, admission-to-bed, discharge TAT, bed turnaround |
| Revenue cycle | Billing errors, leakage, denials, collections, refund TAT, estimate vs actual |
| Clinical work | Documentation completeness, prescription bounce, result acknowledgement, nursing task TAT |
| Operations | OT utilisation, lab and radiology TAT, pharmacy dispense TAT, inventory variance |
| Experience | Patient satisfaction, grievance resolution TAT, self-service adoption |
| Governance | Safety triage, RCA/CAPA closure, audit exceptions, compliance readiness |
Data migration
Most hospitals migrate patient demographics, open balances and recent clinical history. Older records can stay in a read-only archive. The scope is agreed in the foundation phase, and a test migration runs before go-live.
Frequently asked questions
What does “first go-live in two weeks” include?
Do you provide on-site support at go-live?
Can we keep our old system running in parallel?
Related pages
Plans & pricing
How TechPro is packaged: Essentials, Professional and Enterprise plans, suites, specialty packs, add-ons, country packs and deployment options.
Open Main product pageTechPro HMIS
TechPro is a hospital management system with EMR, nursing, pharmacy, lab, billing, insurance and AI across 81 modules. Live in 60+ hospitals. Book a demo.
Open Educational resourceBuyer's checklist
A practical checklist for choosing an HMIS: questions on front office, clinical, diagnostics, billing, integration, security, implementation and support.
OpenGet an implementation plan
Share your facility size, modules of interest and target date.